IT support comprises procedures intended to maintain failsafe IT workflows and reduce IT costs. Zilliony Software’s IT support services are backed with many years of experience in help desk and application support and include IT help desk, Network Operations Center (NOC) and software support to guarantee superior user experience and on-the-go improvement of your IT processes.
L1. A user support team.
L2. A technical support team.
L3. A team of software engineers.
SOPs for ticket resolution, change and incident management, CI/CD flows.
Network maps.
Configuration management database.
Infrastructure improvement plan.
Knowledge base articles.
FAQs.
User manuals.
UX testing/monitoring.
Surveys and user experience studies with CSAT improvement plans based on their results.
IT environment benchmarking against PCI DSS, HIPAA, etc.
Compliance gap mitigation plans.
Service level reports.
Maintenance reports.
Health check reports.
Security assessment reports.
Incident reports with root cause analysis.